Refund policy

Last updated: October 15, 2026

Returns and Cancellations

Eligibility for returns depends on the items included in your order.

Where a return is accepted, items must be returned in the same condition in which they were delivered – unused, with tags attached and in their original packaging, or otherwise in accordance with the return instructions. We may reduce the refund amount if an item has been used, damaged or handled beyond what is necessary to establish its nature, characteristics and functionality.

You may request a return within 14 days of receiving the last item in your order.

You may request to cancel an order or remove items from an order until the relevant item has been shipped.

How to Initiate a Return or Cancellation

Acceptance of a return or cancellation request is subject to the conditions set out above and your rights under applicable law.

Please send your return or cancellation request to info@storytko.cz. If your return is approved, we will provide you with instructions on how and where to send the package to complete the return process.

Items sent back without a prior return request will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If any item is defective or damaged, or if you have received the wrong item, please contact us immediately.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, as specified in the return conditions above.

If you have any questions about whether a specific item can be returned, please contact us.

Exchanges

Please contact us before returning an item to enquire about available exchange options.

Returns and Cancellations for Orders Within the European Union

If you are a consumer in the European Union purchasing goods online, you may have the right to withdraw from the contract for any reason within 14 days of receiving the goods, unless a statutory exception applies to your situation.

After notifying us that you wish to cancel your order, you must return the goods within 14 days.

In the event of an accepted cancellation, we will refund your money within 14 days of the date on which you notify us of your decision to cancel. However, we may withhold the refund until we have received the returned goods or you have provided proof that you have sent them back.

If you withdraw from the contract within the statutory 14-day period, you are responsible for the cost of returning the goods, unless we agree otherwise or applicable law provides otherwise.

If the goods are defective, damaged or incorrect, Storytko will bear the costs associated with returning them.

If you wish to request a return, please follow the instructions above in the section "How to Initiate a Return or Cancellation". If you wish to cancel an order, please contact us.

Refunds

Once we receive and inspect your returned goods, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method, unless otherwise stated. It may take some time for your bank or payment service provider to process the payment and credit the refunded amount to your account.

If you have not received your refund within a reasonable period after its approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, do not match their description, are not delivered within the required or agreed timeframe, or otherwise fail to comply with applicable legal requirements.

Contact

If you wish to request an order cancellation, initiate a return, ask a question about a return, enquire about an exchange or report a damaged item, please contact us at info@storytko.cz.