Shipping policy

Last updated: October 15, 2026

Thank you for shopping at the Storytko online store. This policy explains how we process and ship your orders, what shipping costs are involved and what you can expect after completing your purchase.

Order Processing

Unless otherwise stated on our website, we process orders within 1 business day (excluding public holidays).

Orders placed after midday, during weekends or on public holidays may only begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information (if supported by your chosen shipping method).

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery times are estimates only, cannot be guaranteed and begin from the date your order is shipped. They may be affected by carrier delays, weather conditions or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on the delivery destination, order weight and selected shipping method.

Free standard shipping may be available for selected orders, as indicated at checkout.

Customs Duties, Taxes and Other Applicable Fees Within the European Union

Orders shipped to countries within the European Union may be subject to VAT, customs duties, import taxes and carrier brokerage or handling fees. Where possible, applicable taxes, customs duties and import fees will be calculated and displayed at checkout before you place your order.

If these fees are not collected at checkout, they may be requested before or upon delivery, and the customer is responsible for paying them unless otherwise stated.

If checkout indicates that duties and taxes are prepaid, your order will be shipped with these charges already paid, and you should not be asked to pay additional import fees upon delivery.

If checkout does not indicate that duties and taxes are prepaid, you may be asked to pay VAT, customs duties, import taxes, brokerage fees or carrier handling fees before or upon delivery.

Import fees are determined by EU customs authorities or the carrier and may vary depending on the destination country, product classification, product value, country of origin and shipping method. Customs clearance may also affect delivery times.

Order Tracking

Once your order has been shipped, we will send you a confirmation email containing your tracking number and the relevant tracking link, if available.

Please note that it may take some time for tracking information to be updated after you receive these details.

Delivery Destinations

We currently ship orders to:

• Czech Republic

• Slovak Republic

International orders may be subject to customs duties, import taxes and other fees, and may experience customs-related delays.

All applicable fees collected at checkout will be displayed before you complete your purchase.

Address Accuracy

Please check your shipping address at checkout before completing your order.

If you need to correct your address, please contact us as soon as possible at info@storytko.cz.

Lost, Damaged or Delayed Shipments

If your order is lost, damaged or delayed, please contact us and we will help you resolve the issue with the carrier.

Order Changes and Cancellations

Need to change or cancel your order? Please contact us as soon as possible.

If your order has not yet been shipped, we may be able to make the requested changes. Once the order has been shipped, we can no longer modify its contents.

Refunds for cancelled orders will be issued without undue delay using the original payment method.

This does not affect your statutory right to withdraw from the contract.

Have Questions?

Please contact us at info@storytko.cz.